azupay incident

Unable to process outbound payments

Major Resolved View vendor source →

azupay experienced a major incident on May 4, 2022 affecting api, lasting 2h 16m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2022, 11:00 PM UTC
Resolved
May 05, 2022, 01:16 AM UTC
Duration
2h 16m
Detected by Pingoru
May 04, 2022, 11:00 PM UTC

Affected components

api

Update timeline

  1. investigating May 04, 2022, 11:00 PM UTC

    Outbound payments are failing with error code L001. We are working with our NPP provider to identify and fix the issue.

  2. monitoring May 04, 2022, 11:13 PM UTC

    A fix has been implemented by our service provider and we will monitor for the next hour. Please report any further issues via the Azupay Help Centre.

  3. resolved May 05, 2022, 01:16 AM UTC

    Our NPP provider has rectified the issue and all systems are operating normally.