azupay incident

Intermittent errors in POST /v1/paymentRequest call

Minor Resolved View vendor source →

azupay experienced a minor incident on November 30, 2021 affecting api, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Nov 30, 2021, 11:13 PM UTC
Resolved
Dec 01, 2021, 12:24 AM UTC
Duration
1h 11m
Detected by Pingoru
Nov 30, 2021, 11:13 PM UTC

Affected components

api

Update timeline

  1. investigating Nov 30, 2021, 11:13 PM UTC

    We are seeing intermittent errors when customers are invoking POST /v1/paymentRequest calls. Customers may see a response body containing a message "Contact Support" with a 500 http status code.

  2. monitoring Nov 30, 2021, 11:20 PM UTC

    Our logs indicate that the majority of errors were encountered between 10pm and midnight on the 30th November 2021 GMT+11. With the last instance of the error being just before midnight. We will continue to monitor system status in the meantime.

  3. monitoring Nov 30, 2021, 11:49 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Dec 01, 2021, 12:24 AM UTC

    Calls to POST /v1/paymentRequest api are likely to have failed with error "Contact Support" between 10pm and midnight AEDT. As there is no longer an issue with the API, we will proceed to close this incident. Please do not hesitate to contact us if you encounter any other issues.