azupay incident

NPP Processing issue affecting some payments

Critical Resolved View vendor source →

azupay experienced a critical incident on February 28, 2022 affecting api and Inbound to azupay payment processing, lasting 2h 46m. The incident has been resolved; the full update timeline is below.

Started
Feb 28, 2022, 01:20 AM UTC
Resolved
Feb 28, 2022, 04:06 AM UTC
Duration
2h 46m
Detected by Pingoru
Feb 28, 2022, 01:20 AM UTC

Affected components

apiInbound to azupay payment processing

Update timeline

  1. investigating Feb 28, 2022, 02:47 AM UTC

    We are aware of an issue affecting inbound and outbound NPP payments. We have been notified by Cuscal that they are experiencing issues with their NPP connectivity and are currently investigating the cause of the problem. We are closely monitoring the situation with Cuscal and will provide updates here as information becomes available.

  2. identified Feb 28, 2022, 03:57 AM UTC

    Cuscal are currently implementing a fix and the payment queues are clearing. Normal service should be restored shortly.

  3. monitoring Feb 28, 2022, 04:24 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 28, 2022, 05:53 AM UTC

    This incident has been resolved.