azupay incident

Payments made via POST /v1/payment are not being SETTLED in the usual timely manner

Minor Resolved View vendor source →

azupay experienced a minor incident on May 19, 2022 affecting api, lasting 17h 43m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2022, 05:13 AM UTC
Resolved
May 19, 2022, 10:56 PM UTC
Duration
17h 43m
Detected by Pingoru
May 19, 2022, 05:13 AM UTC

Affected components

api

Update timeline

  1. investigating May 19, 2022, 05:13 AM UTC

    We have detected an issue with settling outbound payments submitted via our API. The issue began at 2:20pm and at this stage is ongoing. Your should still see successful responses from our api, the impact is just increased latency between the transition from CREATED to SETTLED status.

  2. identified May 19, 2022, 05:41 AM UTC

    We have identified the root cause and are waiting on our supplier to resolve an issue with outbound payment processing. In the meantime, you can continue to submit outbound payment requests but they will be delayed in their transition from CREATED to SETTLED.

  3. identified May 19, 2022, 07:17 AM UTC

    Our NPP provider is working to resolve the issue as soon as possible. We will provide another update by 6:30pm AEST.

  4. identified May 19, 2022, 08:40 AM UTC

    Our NPP service provider is still investigating this issue and aims to resolve it soon. A further update will be provided within 2 hours.

  5. monitoring May 19, 2022, 11:21 AM UTC

    The system has recovered and we have cleared the backlog of outbound payments. We will continue to monitor the system. The next update will be tomorrow morning.

  6. resolved May 19, 2022, 10:56 PM UTC

    This incident has been resolved.