azupay experienced a minor incident on June 10, 2022 affecting Inbound to azupay payment processing, lasting 8h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 10, 2022, 12:28 AM UTC
We have identified that some api's are intermittently failing altogether or timing out. We are currently investigating.
- investigating Jun 10, 2022, 12:29 AM UTC
We are continuing to investigate this issue.
- investigating Jun 10, 2022, 12:30 AM UTC
We are continuing to investigate this issue.
- identified Jun 10, 2022, 12:52 AM UTC
You may encounter timeouts or significantly longer than usual response time trying to: - Register PayID via the POST /v1/paymentRequest - Enquiring about BSB via the POST /v1/accountEnquiry - Enquiring about PayID's via the POST /v1/payIDEnquiry - Making payments out via the POST /v1/payment We are continuing to receive payments where the PayID is already registered.
- identified Jun 10, 2022, 02:09 AM UTC
Our supplier has acknowledged the issue and is working to resolve it. The impact remains the same as communicated previously.
- identified Jun 10, 2022, 03:21 AM UTC
Our supplier has acknowledged the issue and is working to resolve it. The impact remains the same as communicated previously.
- monitoring Jun 10, 2022, 05:45 AM UTC
System response time has improved but remains on the high side. We are continuing to monitor the situation and will post updates here again shortly.
- monitoring Jun 10, 2022, 08:21 AM UTC
We are now seeing consistent response times within SLAs from our NPP provider and will continue to monitor until they have confirmed the issue is closed.
- resolved Jun 10, 2022, 09:15 AM UTC
Our NPP provider has confirmed the issue has been resolved. We'll continue to closely monitor the system for the next few hours.