azupay incident

RESOLVED: Payment processing issues (incident number [AZ-2099] - [09/10/2023 11:23AM GMT+11])

Notice Resolved View vendor source →

azupay experienced a notice incident on October 9, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2023, 01:22 AM UTC
Resolved
Oct 09, 2023, 12:23 AM UTC
Duration
—
Detected by Pingoru
Oct 09, 2023, 01:22 AM UTC

Update timeline

  1. resolved Oct 09, 2023, 01:22 AM UTC

    Our analysis shows the following impacts: This isn't a cyber incident. Elevated number of errors: * Outbound payments via api Our recommendations are as follows: * Please inform your customers of delays where applicable. * The errors were encountered from 11:23am to 11:56am GMT+11. During this time, any requests to make outbound payments via /payment API would have been met with a 5xx error. The payments were not accepted by Azupay and you will need to re-submit them. Please do subscribe to our status page for the latest and most accurate information. We apologise for the inconvenience caused.