Awin incident

Awin UI and API connections

Critical Resolved View vendor source →

Awin experienced a critical incident on April 23, 2024 affecting Directories & Profiles and Awin´s APIs and 1 more component, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2024, 05:26 PM UTC
Resolved
Apr 23, 2024, 06:48 PM UTC
Duration
1h 21m
Detected by Pingoru
Apr 23, 2024, 05:26 PM UTC

Affected components

Directories & ProfilesAwin´s APIsTransaction Notification (in progress)Commission ManagementCommunication centre (in progress)CreativesDashboardDatafeedsLoginReporting

Update timeline

  1. investigating Apr 23, 2024, 05:26 PM UTC

    We are aware the Awin UI and API connections may be unavailable for customers, and actively working to resolve the issue. We apologise for the inconvenience and appreciate your patience.

  2. investigating Apr 23, 2024, 05:32 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 23, 2024, 05:32 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Apr 23, 2024, 06:37 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Apr 23, 2024, 06:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Apr 23, 2024, 06:48 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Apr 23, 2024, 06:48 PM UTC

    This incident has been resolved.