AWeber incident

Unscheduled Interruption: Unable to Access Subscriber Stats via API

Minor Resolved View vendor source →

AWeber experienced a minor incident on October 24, 2017, lasting 2h 33m. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2017, 04:21 PM UTC
Resolved
Oct 24, 2017, 06:54 PM UTC
Duration
2h 33m
Detected by Pingoru
Oct 24, 2017, 04:21 PM UTC

Update timeline

  1. investigating Oct 24, 2017, 04:21 PM UTC

    We are currently experiencing an unscheduled service interruption. At this time, customers are not able to send test messages from within their AWeber account. However, customers are able to still create, save and send broadcast, follow ups and campaign messages. Customers can not access subscriber analytics data (opens and clicks) through the API. Subscriber information can still be accessed via the customer control panel. Our team is investigating the issue and will provide updates as they become available. We appreciate your patience.

  2. identified Oct 24, 2017, 06:01 PM UTC

    Customers are now able to send test messages. We have identified possible fixes for accessing subscriber stats via the API. We will update you once this has been resolved. We appreciate your patience.

  3. resolved Oct 24, 2017, 06:54 PM UTC

    Any issues related to accessing subscriber stats via the API have been fixed. Thank you for your patience.