AWeber experienced a critical incident on June 25, 2021 affecting Customer Logins, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 25, 2021, 04:15 PM UTC
We are currently investigating an unscheduled interruption preventing customers from logging in to their accounts. Our team is currently working to identify the cause and resolve it. We will provide updates as they become available. We apologize for the inconvenience and thank you for your patience.
- identified Jun 25, 2021, 04:33 PM UTC
Customers should now be able to log in to their accounts, though the site may load slowly. Our team has identified the cause and is working to resolve it. We will continue to provide updates as they become available.
- monitoring Jun 25, 2021, 04:55 PM UTC
We have addressed the cause of the interruption and the site is running normally. We are currently monitoring to ensure there are no outstanding issues.
- resolved Jun 25, 2021, 05:12 PM UTC
We have resolved the cause of the interruption with customer logins. All AWeber services are currently working normally. Email sending, API requests, subscriber sign-ups, newsletter archives, and landing pages were unaffected. Thank you for your patience.