AWeber experienced a critical incident on September 3, 2021 affecting Customer Logins and Email Sending and 1 more component, lasting 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2021, 12:42 AM UTC
We are currently investigating an unscheduled interruption affecting logins to accounts, email creation and sending, new account creation and our Public API. Our team is currently working to identify the cause and resolve it. We will provide updates as they become available. We apologize for the inconvenience and thank you for your patience.
- identified Sep 03, 2021, 01:20 AM UTC
Our team has identified the cause and is working to resolve it. Customers should now be able to log in to their accounts, create new accounts, create and send email messages and access the public API. We will continue to provide updates as they become available.
- resolved Sep 03, 2021, 01:40 AM UTC
We have resolved the cause of the interruption with customer logins, new account creation, email sending and API requests. All AWeber services are currently working normally. Subscriber sign ups, newsletter archives, and landing pages were unaffected. Thank you for your patience.