AWeber experienced a critical incident on August 19, 2021 affecting Customer Logins, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 19, 2021, 07:20 PM UTC
We are currently investigating an unscheduled interruption affecting logins to accounts and new account creation. No other AWeber services are currently affected. Our team is currently working to identify the cause and resolve it. We will provide updates as they become available. We apologize for the inconvenience and thank you for your patience.
- identified Aug 19, 2021, 07:45 PM UTC
We have determined the cause of the interruption and are working to resolve it.
- resolved Aug 19, 2021, 08:13 PM UTC
We have resolved the unscheduled interruption. Customer logins, password resets, and new account creation have been working since 3:46 p.m. EDT. Thanks for your patience.