AWeber experienced a critical incident on May 13, 2022 affecting Main Site and Customer Logins and 1 more component, lasting 7h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 13, 2022, 07:38 PM UTC
We are currently experiencing an unscheduled service interruption. At this time, customers may not be able to log in to their AWeber account and may experience delayed response times. Our team is currently working to identify the cause and resolve it. We will provide updates as they become available. We apologize for the inconvenience and thank you for your patience.
- investigating May 13, 2022, 07:43 PM UTC
We are continuing to investigate this issue.
- investigating May 13, 2022, 08:06 PM UTC
We are continuing to investigate this issue.
- identified May 13, 2022, 09:46 PM UTC
We have determined the cause of the interruption and are working to resolve it.
- monitoring May 13, 2022, 11:31 PM UTC
Resolved - A fix has been implemented and we are monitoring the results. Delays in Customer Logins, Signups, Landing Pages, and the API have been resolved. Some emails sends may experience a delay. We appreciate your patience.
- resolved May 14, 2022, 03:00 AM UTC
This issue has been resolved and all operations are normal. We appreciate your patience.