Avochato incident

Delays displaying latest messages

Minor Resolved View vendor source →

Avochato experienced a minor incident on August 18, 2022 affecting avochato.com and API and 1 more component, lasting 5h 58m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2022, 10:15 PM UTC
Resolved
Aug 19, 2022, 04:13 AM UTC
Duration
5h 58m
Detected by Pingoru
Aug 18, 2022, 10:15 PM UTC

Affected components

avochato.comAPIMobile

Update timeline

  1. investigating Aug 18, 2022, 10:15 PM UTC

    We're investigating an issue with up to 15 minute delays in displaying messages and conversations in the inbox.

  2. investigating Aug 18, 2022, 10:35 PM UTC

    We are continuing to investigate the cause of a delay in displaying new messages in the inbox. Note that messages continue to be delivered and be received. Thank you for your patience.

  3. identified Aug 18, 2022, 11:11 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Aug 18, 2022, 11:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 19, 2022, 04:13 AM UTC

    This incident has been resolved.