Avochato experienced a notice incident on September 25, 2023 affecting avochato.com and API and 1 more component, lasting 79d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 01, 2023, 02:18 PM UTC
Avochato has identified known issues with US carriers regarding A2P SMS/MMS traffic. Some Avochato customers that are fully approved and established on A2P may be experiencing deliverability errors due to unexpected carrier issues. Avochato is working with carriers on a solution and will post updates here.
- identified Sep 25, 2023, 10:33 PM UTC
Providers have identified that some Avochato phone numbers have been continuing to experience deliverability issues even with a fully verified A2P application. This is due to carrier issues with the phone number itself, not the A2P application nor an Avochato-specific issue. This remains escalated directly with carriers and Avochato will be sharing updates as they become available by carriers.
- resolved Dec 14, 2023, 07:48 PM UTC
This incident has been resolved.