Avochato Outage History

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Avochato had 7 outages in the last 2 years totaling 281h 13m of downtime — averaging 0.3 incidents per month.

There were 7 Avochato outages since July 8, 2024 totaling 281h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.avochato.com

Notice October 20, 2025

Global Amazon Outage

Detected by Pingoru
Oct 20, 2025, 03:15 PM UTC
Resolved
Oct 22, 2025, 09:19 PM UTC
Duration
2d 6h
Affected: avochato.comAPIMobile
Timeline · 3 updates
  1. identified Oct 20, 2025, 06:15 PM UTC

    Amazon Web Services reported outages globally this morning which may impact services Avochato relies on for text messages and other services. Our team will be monitoring the status and providing updates here. https://health.aws.amazon.com/health/status https://www.cnn.com/business/live-news/amazon-tech-outage-10-20-25-intl

  2. monitoring Oct 20, 2025, 11:42 PM UTC

    Amazon shared systems are recovered from the outage. Avochato is monitoring.

  3. resolved Oct 22, 2025, 09:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 9, 2025

Issues with Amazon Web Services

Detected by Pingoru
Jun 09, 2025, 04:18 PM UTC
Resolved
Jun 16, 2025, 03:15 PM UTC
Duration
6d 22h
Affected: avochato.comMobile
Timeline · 6 updates
  1. investigating Jun 09, 2025, 04:18 PM UTC

    Periodic latency has been observed starting at 8am PST. This may lead to longer than expected load times in inboxes across different organizations. Our team has been investigating the root cause with Amazon Web Services and will report back with findings.

  2. investigating Jun 09, 2025, 05:11 PM UTC

    The team is continuing to investigate this issue while working on options with Amazon Web Services. In the meantime, we recommend not refreshing an inbox. Once the inbox is loaded, messages will be received instantly and can be responded to in real-time. Refreshing the inbox may lead to longer delays.

  3. monitoring Jun 10, 2025, 03:05 PM UTC

    Our service provider Amazon Web Services has not yet identified the root of the issues on Friday. However, the Avochato team is continuing with the investigation while having performed several actions to remediate the latency issues. As of 10:55am PST on Monday June 9, latency improved for those organizations experiencing issues when refreshing inboxes. Avochato's team switched to new server instances on Monday, and will continue Tuesday with a rollout of a permanent solution.

  4. investigating Jun 16, 2025, 01:42 PM UTC

    Latency in the product has been observed today. This may lead to longer than expected load times in inboxes across different organizations.

  5. monitoring Jun 18, 2025, 04:49 PM UTC

    Avochato is monitoring the latency improvements as of Monday 8am PST.

  6. resolved Jun 26, 2025, 10:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 25, 2025

Issues with cloud provider

Detected by Pingoru
Apr 25, 2025, 04:00 PM UTC
Resolved
Apr 25, 2025, 07:33 PM UTC
Duration
3h 33m
Affected: avochato.comMobile
Timeline · 4 updates
  1. investigating Apr 25, 2025, 05:02 PM UTC

    Avochato is investigating an issue with the AWS cloud provider, which may lead to latency on inbox loading. Please stay tuned for updates as the team resolves this issue asap.

  2. investigating Apr 25, 2025, 05:32 PM UTC

    Currently seeing improvements to load speeds, however the team is continuing to monitor and work with our cloud provider as the impacted servers may still be impacting certain organizations and inboxes.

  3. monitoring Apr 25, 2025, 06:21 PM UTC

    Avochato is now monitoring the improvements across impacted inboxes with latency issues, which began 9:30am and resolved by 10:40am PT. Cloud provider resources are still under investigation but all impacted customers should now see normal inbox load times.

  4. resolved Apr 25, 2025, 07:33 PM UTC

    The issue was resolved at 10:40am PT. Avochato continues to monitor and investigate the root case for the latency.

Read the full incident report →

Notice September 5, 2024

Carrier issues with calls and texts

Detected by Pingoru
Sep 05, 2024, 02:23 AM UTC
Resolved
Sep 05, 2024, 03:49 AM UTC
Duration
1h 26m
Affected: avochato.comMobile
Timeline · 3 updates
  1. investigating Sep 05, 2024, 02:23 AM UTC

    Avochato is investigating an issue with calls and texts that may be impacting your inbox.

  2. monitoring Sep 05, 2024, 03:48 AM UTC

    Carrier call issues have been intermittent with resolutions rolling out across many numbers. Avochato is monitoring the resolution.

  3. resolved Sep 05, 2024, 03:49 AM UTC

    Avochato continues to monitor the carrier resolution for calls across inboxes.

Read the full incident report →

Notice July 21, 2024

Issues loading embedded analytics dashboards and related CSV downloads

Detected by Pingoru
Jul 21, 2024, 03:32 AM UTC
Resolved
Jul 22, 2024, 05:24 PM UTC
Duration
1d 13h
Affected: avochato.com
Timeline · 3 updates
  1. identified Jul 21, 2024, 03:32 AM UTC

    We've identified a connectivity issue with a third-party vendor we use for visualizing inbox data. This may impact viewing graphs in the Avochato dashboard and the ability to download CSVs of those tables. Legacy analytics views are not impacted, we will share updates on this status page as a resolution is investigated by our third-party vendor.

  2. identified Jul 22, 2024, 04:42 AM UTC

    Avochato has had several conversations today with Google Cloud, and the issue has been escalated with the highest urgency. Google is still investigating the issue on their end. We will continue to share updates as soon as they become available.

  3. resolved Jul 22, 2024, 05:24 PM UTC

    We have dug into the underlying connection issue with the Google team and patched the servers. Please contact our support team if you're still having issues accessing the analytics in your Avochato account.

Read the full incident report →

Notice July 8, 2024

Viewing issues on wide mode inbox view and on wide screen monitors

Detected by Pingoru
Jul 08, 2024, 02:31 PM UTC
Resolved
Jul 08, 2024, 09:18 PM UTC
Duration
6h 46m
Affected: avochato.com
Timeline · 3 updates
  1. identified Jul 08, 2024, 02:31 PM UTC

    Some Avochato desktop web users have observed screen-sizing issues on wide screens and in wide-mode inbox views, leading to message readability issues. Avochato is currently investigating the issue and recommends using Classic or Compact views if you are experiencing issues reading messages. Mobile web and app views are unaffected. Rest assured that all content sent and received to end-users via SMS is being delivered over SMS, as this issue is specifically a front-end web issue with specific screen widths.

  2. monitoring Jul 08, 2024, 08:59 PM UTC

    Avochato is monitoring a fix released for select views in the inbox.

  3. resolved Jul 08, 2024, 09:18 PM UTC

    This issue is now resolved.

Read the full incident report →