Avochato incident

Issues loading embedded analytics dashboards and related CSV downloads

Notice Resolved View vendor source →

Avochato experienced a notice incident on July 21, 2024 affecting avochato.com, lasting 1d 13h. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2024, 03:32 AM UTC
Resolved
Jul 22, 2024, 05:24 PM UTC
Duration
1d 13h
Detected by Pingoru
Jul 21, 2024, 03:32 AM UTC

Affected components

avochato.com

Update timeline

  1. identified Jul 21, 2024, 03:32 AM UTC

    We've identified a connectivity issue with a third-party vendor we use for visualizing inbox data. This may impact viewing graphs in the Avochato dashboard and the ability to download CSVs of those tables. Legacy analytics views are not impacted, we will share updates on this status page as a resolution is investigated by our third-party vendor.

  2. identified Jul 22, 2024, 04:42 AM UTC

    Avochato has had several conversations today with Google Cloud, and the issue has been escalated with the highest urgency. Google is still investigating the issue on their end. We will continue to share updates as soon as they become available.

  3. resolved Jul 22, 2024, 05:24 PM UTC

    We have dug into the underlying connection issue with the Google team and patched the servers. Please contact our support team if you're still having issues accessing the analytics in your Avochato account.