Avochato experienced a notice incident on April 25, 2025 affecting avochato.com and Mobile, lasting 3h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 25, 2025, 05:02 PM UTC
Avochato is investigating an issue with the AWS cloud provider, which may lead to latency on inbox loading. Please stay tuned for updates as the team resolves this issue asap.
- investigating Apr 25, 2025, 05:32 PM UTC
Currently seeing improvements to load speeds, however the team is continuing to monitor and work with our cloud provider as the impacted servers may still be impacting certain organizations and inboxes.
- monitoring Apr 25, 2025, 06:21 PM UTC
Avochato is now monitoring the improvements across impacted inboxes with latency issues, which began 9:30am and resolved by 10:40am PT. Cloud provider resources are still under investigation but all impacted customers should now see normal inbox load times.
- resolved Apr 25, 2025, 07:33 PM UTC
The issue was resolved at 10:40am PT. Avochato continues to monitor and investigate the root case for the latency.