Avnio experienced a major incident on January 25, 2023 affecting Loopio for Salesforce AI (Discontinued), lasting 3h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Loopio for Salesforce AI (Discontinued)
Update timeline
- investigating Jan 25, 2023, 09:09 AM UTC
Starting at 07:30 UTC on 25 January 2023, some customers in Europe region may experience issues with Avnio AI - Library Search and Publishing Responses. We are actively investigating as our subprocessor has an outage.
- investigating Jan 25, 2023, 09:11 AM UTC
As of 8:30 UTC, services are working as normal but we are still investigating and will share updates as soon as more is known.
- monitoring Jan 25, 2023, 09:11 AM UTC
As of 8:30 UTC, services are working as normal but we are still monitoring and will share updates as soon as more is known.
- monitoring Jan 25, 2023, 10:26 AM UTC
We are continuing to monitor for any further issues.
- resolved Jan 25, 2023, 10:52 AM UTC
This incident has been resolved.