Avnio experienced a minor incident on June 14, 2023 affecting Loopio for Salesforce AI (Discontinued), lasting 3h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 14, 2023, 03:55 PM UTC
Starting at 13:15 UTC on 14 Jun 2023, customers using Avnio Library in the US region may experience issues accessing services. Current Status: We are aware of this issue and are actively investigating. The next update will be provided in 60 minutes, or as events warrant.
- investigating Jun 14, 2023, 05:37 PM UTC
We are aware of this issue and is actively investigated by our Service Provider - both to mitigate as quickly as possible, and to identify the trigger and contributing factors.
- investigating Jun 14, 2023, 07:08 PM UTC
Our Service Provider is still investigating the issue and has implemented Disaster Recovery (DR) to ensure that services are running. As a result of this failover, at 13:49 UTC, this has restored functionality to most services.
- identified Jun 14, 2023, 07:10 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 14, 2023, 07:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 15, 2023, 03:50 AM UTC
This incident has been resolved.