Avnio experienced a major incident on June 19, 2024 affecting Loopio for Salesforce AI (Discontinued), lasting 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 20, 2024, 03:15 PM UTC
We are currently experiencing technical difficulties impacting some of AI services (Smart Compose &Alternative Question Generation) in the EU & US region. Our team is actively investigating the issue to restore normal operations as swiftly as possible. We apologize for any inconvenience this may cause and appreciate your patience.
- identified Jun 20, 2024, 03:15 PM UTC
We acknowledged the issue and updated the configuration in production instances.
- monitoring Jun 20, 2024, 03:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 20, 2024, 03:18 PM UTC
The issue is resolved now. We apologize for any inconvenience this may have caused and appreciate your patience throughout this process.