Avnio experienced a major incident on April 9, 2025 affecting Loopio for Salesforce AI (Discontinued), lasting 1h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Loopio for Salesforce AI (Discontinued)
Update timeline
- investigating Apr 09, 2025, 09:49 AM UTC
We are currently investigating this issue.
- identified Apr 09, 2025, 09:57 AM UTC
Our investigation indicates that there is an active service health issue (OpenAI Service elevated latency in East US) in Azure. EU region is not impacted.
- monitoring Apr 09, 2025, 11:26 AM UTC
All AI services have been recovered and available. However, we are still monitoring and will update once the services verified.
- resolved Apr 09, 2025, 11:47 AM UTC
No further issues found in monitoring. AI services are fully recovered and working normally.