Avid incident

Slow loading for Pro Tools Cloud Collaboration and Avid Link Desktop chat, invitations, and track sharing

Minor Resolved View vendor source →

Avid experienced a minor incident on July 14, 2022 affecting Pro Tools Projects & Collaboration and Link Desktop & Mobile, lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2022, 10:08 PM UTC
Resolved
Jul 14, 2022, 11:37 PM UTC
Duration
1h 28m
Detected by Pingoru
Jul 14, 2022, 10:08 PM UTC

Affected components

Pro Tools Projects & CollaborationLink Desktop & Mobile

Update timeline

  1. investigating Jul 14, 2022, 10:08 PM UTC

    Users may be experiencing a delay in receiving invitations or slow load times for Artist Chat in Pro Tools Cloud Collaboration and Avid Link Desktop. This issue is currently under investigation and we will update as soon as we have more information.

  2. resolved Jul 14, 2022, 11:37 PM UTC

    We have restarted some overloaded services and performance has returned to acceptable levels.