Avid incident

Connectivity issues reported for all Cloud products

Critical Resolved View vendor source →

Avid experienced a critical incident on July 25, 2022 affecting Avid User Login and Pro Tools Projects & Collaboration and 1 more component, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2022, 09:19 PM UTC
Resolved
Jul 25, 2022, 09:33 PM UTC
Duration
13m
Detected by Pingoru
Jul 25, 2022, 09:19 PM UTC

Affected components

Avid User LoginPro Tools Projects & CollaborationSibelius Cloud SharingSibelius Cloud RenderingLink Desktop & Mobile

Update timeline

  1. investigating Jul 25, 2022, 09:19 PM UTC

    Users may be experiencing issues with cloud workflows across all products. This issue is currently under investigation and we will update as soon as we have more information.

  2. identified Jul 25, 2022, 09:32 PM UTC

    We have identified the source of the issue and have reverted the breaking change. We are still working on bringing the messaging & notification system back up and will update when we have this resolved.

  3. resolved Jul 25, 2022, 09:33 PM UTC

    Messaging and Notification has now been restored.