Avid incident

Connectivity issues and timeouts for some users for Avid Link and Pro Tools Cloud Collaboration

Major Resolved View vendor source →

Avid experienced a major incident on July 27, 2022 affecting Pro Tools Projects & Collaboration and Link Desktop & Mobile, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Jul 27, 2022, 10:11 PM UTC
Resolved
Jul 27, 2022, 11:01 PM UTC
Duration
50m
Detected by Pingoru
Jul 27, 2022, 10:11 PM UTC

Affected components

Pro Tools Projects & CollaborationLink Desktop & Mobile

Update timeline

  1. investigating Jul 27, 2022, 10:11 PM UTC

    Users may be experiencing a delay in receiving invitations or slow load times for Artist Chat in Pro Tools Cloud Collaboration and Avid Link Desktop. This issue is currently under investigation and we will update as soon as we have more information.

  2. investigating Jul 27, 2022, 10:15 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 27, 2022, 11:01 PM UTC

    This incident has been resolved.