Avid incident
Upload & Download issues for Pro Tools Cloud Collaboration
Avid experienced a critical incident on August 24, 2022 affecting Pro Tools Projects & Collaboration, lasting 7d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 24, 2022, 07:54 PM UTC
Users may be unable to upload or download projects or tracks in Pro Tools projects. This issue is currently under investigation and we will update as soon as we have more information.
- identified Aug 25, 2022, 02:53 AM UTC
We have identified a breaking change in a third-party component and we are working with the vendor to get this fixed.
- identified Aug 29, 2022, 02:20 PM UTC
A new version of the Cloud Client Services application is now available for macOS (Windows OS update coming soon), and this version will fix the current Cloud Collaboration issues with Pro Tools. We have pushed Cloud Client Services version 22.7 to Avid Link, and if you have enabled “Install Apps silently” and “Update Apps automatically” then this update may already be installed on your Mac. If those settings are disabled, Avid Link should still auto-launch the installer, and you can continue the installation from there. If all else fails, you can manually install Cloud Client Services 22.7 after downloading it from your Avid Account (https://my.avid.com/products#MyProducts) where it is being added to all Pro Tools products, or you can download it directly from this link: https://cdn.avid.com/CloudClientServices/22.7/3ZDD3DU1/CloudClientServices_22.7.0_Mac.dmg Note that you can check the installed version of Cloud Client Services on macOS by looking in Macintosh HD/Library/Application Support/Avid/Cloud Client Services/ and doing Get Info on the CloudClientServices.app file.
- resolved Sep 01, 2022, 04:31 PM UTC
CCS installers for Mac and Windows are available. The issue was resolved