Avid experienced a major incident on October 27, 2022 affecting Pro Tools Projects & Collaboration, lasting 7d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Pro Tools Projects & Collaboration
Update timeline
- investigating Oct 27, 2022, 10:21 PM UTC
We have identified an issue impacting some users leading to their project list showing up as empty. We can confirm that the projects are not gone, however there is an error that is preventing Pro Tools from retrieving these projects. We are actively investigating this issue and will provide an update as soon as we have more information.
- resolved Nov 04, 2022, 08:12 PM UTC
We have identified and resolved the issue leading to some users being unable to access their projects. Thank you for your patience!