Avid incident

Connectivity issues reported for all Cloud products

Major Resolved View vendor source →

Avid experienced a major incident on November 25, 2022 affecting Avid User Login and Pro Tools Projects & Collaboration and 1 more component, lasting 2h 54m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2022, 04:25 PM UTC
Resolved
Nov 25, 2022, 07:20 PM UTC
Duration
2h 54m
Detected by Pingoru
Nov 25, 2022, 04:25 PM UTC

Affected components

Avid User LoginPro Tools Projects & CollaborationSibelius Cloud SharingSibelius Cloud RenderingLink Desktop & Mobile

Update timeline

  1. investigating Nov 25, 2022, 04:25 PM UTC

    Users may be experiencing issues with cloud workflows across all products. This issue is currently under investigation and we will update as soon as we have more information.

  2. investigating Nov 25, 2022, 04:25 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 25, 2022, 06:00 PM UTC

    We are continuing to investigate this issue.

  4. resolved Nov 25, 2022, 07:20 PM UTC

    This incident has been resolved.