Avid incident
Pro Tools Cloud Collaboration track ownership and upload issues
Avid experienced a major incident on February 22, 2023 affecting Pro Tools Projects & Collaboration and Link Desktop & Mobile, lasting 8h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 22, 2023, 06:03 PM UTC
Artist Chat messages are not being delivered, and some functions of Pro Tools Cloud Collaboration (such as track ownership and new track/download indicators) are experiencing performance inconsistencies. We are investigating and will provide an update as soon as we have more information.
- identified Feb 22, 2023, 07:57 PM UTC
The issue has been identified and a fix is being implemented.
- investigating Feb 22, 2023, 10:43 PM UTC
Artist Chat is now delivering messages successfully. We are still seeing reports of intermittent issues with Pro Tools Cloud Collaboration, specifically track ownership and track changes not getting updated from some systems. We are continuing to investigate and we will provide an update as soon as we have further information.
- resolved Feb 23, 2023, 02:15 AM UTC
This incident has been resolved.