Avid incident

Connectivity issues for my.avid.com

Critical Resolved View vendor source →

Avid experienced a critical incident on March 7, 2023 affecting Avid User Login and MyAvid Customer Portal, lasting 4m. The incident has been resolved; the full update timeline is below.

Started
Mar 07, 2023, 10:34 PM UTC
Resolved
Mar 07, 2023, 10:39 PM UTC
Duration
4m
Detected by Pingoru
Mar 07, 2023, 10:34 PM UTC

Affected components

Avid User LoginMyAvid Customer Portal

Update timeline

  1. investigating Mar 07, 2023, 10:34 PM UTC

    Some users may be unable to reach my.avid.com upon signing in. This may also affect Pro Tools and Avid Link sign in. We are investigating and will update here when more information is available.

  2. resolved Mar 07, 2023, 10:39 PM UTC

    This incident has been resolved.