Avid incident

Connection issues for Pro Tools Cloud Collaboration and Avid Link Desktop

Major Resolved View vendor source →

Avid experienced a major incident on March 20, 2023 affecting Pro Tools Projects & Collaboration and Link Desktop & Mobile, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2023, 09:34 PM UTC
Resolved
Mar 20, 2023, 11:13 PM UTC
Duration
1h 39m
Detected by Pingoru
Mar 20, 2023, 09:34 PM UTC

Affected components

Pro Tools Projects & CollaborationLink Desktop & Mobile

Update timeline

  1. investigating Mar 20, 2023, 09:34 PM UTC

    Users may be experiencing connection issues, including chat messages not sending and track changes not uploading, for Pro Tools Cloud Collaboration and Avid Link Desktop. This issue is currently under investigation and we will update as soon as we have more information.

  2. resolved Mar 20, 2023, 11:13 PM UTC

    This incident has been resolved.