Avid incident

Connection issues for Pro Tools Cloud Collaboration and Avid Link Desktop

Critical Resolved View vendor source →

Avid experienced a critical incident on March 22, 2023 affecting Pro Tools Projects & Collaboration and Link Desktop & Mobile, lasting 3h 37m. The incident has been resolved; the full update timeline is below.

Started
Mar 22, 2023, 05:29 PM UTC
Resolved
Mar 22, 2023, 09:07 PM UTC
Duration
3h 37m
Detected by Pingoru
Mar 22, 2023, 05:29 PM UTC

Affected components

Pro Tools Projects & CollaborationLink Desktop & Mobile

Update timeline

  1. investigating Mar 22, 2023, 05:29 PM UTC

    Users may be experiencing connection issues for Pro Tools Cloud Collaboration and Avid Link Desktop, namely to do with chat messages and track ownership. This issue is currently under investigation and we will update as soon as we have more information.

  2. resolved Mar 22, 2023, 09:07 PM UTC

    This incident has been resolved.