Avid incident

Connectivity issues reported for all Cloud products

Major Resolved View vendor source →

Avid experienced a major incident on July 2, 2023 affecting Avid User Login and Pro Tools Projects & Collaboration and 1 more component, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2023, 11:54 AM UTC
Resolved
Jul 02, 2023, 01:11 PM UTC
Duration
1h 16m
Detected by Pingoru
Jul 02, 2023, 11:54 AM UTC

Affected components

Avid User LoginPro Tools Projects & CollaborationSibelius Cloud SharingSibelius Cloud RenderingLink Desktop & Mobile

Update timeline

  1. investigating Jul 02, 2023, 11:54 AM UTC

    Users may be experiencing issues with cloud workflows across all products. This issue is currently under investigation and we will update as soon as we have more information.

  2. investigating Jul 02, 2023, 11:55 AM UTC

    4 websockets were restarted

  3. identified Jul 02, 2023, 12:58 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Jul 02, 2023, 01:11 PM UTC

    This incident has been resolved.