Avid incident

Connectivity issues reported for all Cloud products

Minor Resolved View vendor source →

Avid experienced a minor incident on August 17, 2023 affecting Avid User Login and Pro Tools Projects & Collaboration and 1 more component, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2023, 05:49 PM UTC
Resolved
Aug 17, 2023, 06:50 PM UTC
Duration
1h
Detected by Pingoru
Aug 17, 2023, 05:49 PM UTC

Affected components

Avid User LoginPro Tools Projects & CollaborationSibelius Cloud SharingSibelius Cloud RenderingLink Desktop & MobileMyAvid Customer PortalSibelius Community

Update timeline

  1. investigating Aug 17, 2023, 05:49 PM UTC

    Users may be experiencing issues with cloud workflows across all products. This issue is currently under investigation and we will update as soon as we have more information.

  2. investigating Aug 17, 2023, 06:49 PM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 17, 2023, 06:50 PM UTC

    This incident has been resolved.