Avid experienced a major incident on September 22, 2023 affecting Link Desktop & Mobile, lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Link Desktop & Mobile
Update timeline
- investigating Sep 22, 2023, 03:20 PM UTC
We have identified an issue that may be preventing users from successfully signing in via Avid Link Desktop. We are working to identify the cause and resolve. An update will be provided as soon as we have more information.
- resolved Sep 22, 2023, 04:22 PM UTC
We have identified and resolved the issue. Link Desktop sign in is functional again. If you are still experiencing issues with signing in, please quit and relaunch Avid Link Desktop and try again.