Avid incident

Connectivity issues reported for all Cloud products

Critical Resolved View vendor source →

Avid experienced a critical incident on November 13, 2023 affecting Avid User Login and Pro Tools Projects & Collaboration and 1 more component, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2023, 04:18 PM UTC
Resolved
Nov 13, 2023, 05:39 PM UTC
Duration
1h 21m
Detected by Pingoru
Nov 13, 2023, 04:18 PM UTC

Affected components

Avid User LoginPro Tools Projects & CollaborationSibelius Cloud SharingSibelius Cloud RenderingLink Desktop & Mobile

Update timeline

  1. investigating Nov 13, 2023, 04:18 PM UTC

    Users may be experiencing issues with cloud workflows across all products. This issue is currently under investigation and we will update as soon as we have more information.

  2. identified Nov 13, 2023, 04:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 13, 2023, 05:39 PM UTC

    This incident has been resolved.