Avid incident

Some users may be blocked from accessing Avid Cloud products

Major Resolved View vendor source →

Avid experienced a major incident on November 14, 2023 affecting Avid User Login and Pro Tools Projects & Collaboration and 1 more component, lasting 6h 55m. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2023, 04:14 PM UTC
Resolved
Nov 14, 2023, 11:10 PM UTC
Duration
6h 55m
Detected by Pingoru
Nov 14, 2023, 04:14 PM UTC

Affected components

Avid User LoginPro Tools Projects & CollaborationSibelius Cloud SharingSibelius Cloud RenderingLink Desktop & Mobile

Update timeline

  1. investigating Nov 14, 2023, 04:14 PM UTC

    We have identified that some users are unable to log in or otherwise access Avid Cloud products. We are investigating and will provide an update as soon as we have more information.

  2. resolved Nov 14, 2023, 11:10 PM UTC

    We have identified and resolved the issue that was blocking users from connecting to Avid Cloud products.