Avid incident

Connectivity issues reported for all Cloud products

Critical Resolved View vendor source →

Avid experienced a critical incident on November 15, 2023 affecting Avid User Login and Pro Tools Projects & Collaboration and 1 more component, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2023, 05:43 PM UTC
Resolved
Nov 15, 2023, 06:02 PM UTC
Duration
19m
Detected by Pingoru
Nov 15, 2023, 05:43 PM UTC

Affected components

Avid User LoginPro Tools Projects & CollaborationSibelius Cloud SharingSibelius Cloud RenderingLink Desktop & Mobile

Update timeline

  1. investigating Nov 15, 2023, 05:43 PM UTC

    Users may be experiencing issues with cloud workflows across all products. This issue is currently under investigation and we will update as soon as we have more information.

  2. resolved Nov 15, 2023, 06:02 PM UTC

    This incident has been resolved.