Avid incident

Pro Tools projects may fail to successfully open (CPIB-549

Major Resolved View vendor source →

Avid experienced a major incident on November 21, 2023 affecting Pro Tools Projects & Collaboration, lasting 51d 20h. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2023, 08:59 PM UTC
Resolved
Jan 12, 2024, 05:38 PM UTC
Duration
51d 20h
Detected by Pingoru
Nov 21, 2023, 08:59 PM UTC

Affected components

Pro Tools Projects & Collaboration

Update timeline

  1. investigating Nov 21, 2023, 08:59 PM UTC

    Some Pro Tools projects may fail to open when selected. This issue is under investigation and we will provide an update as soon as we have further information to share.

  2. resolved Jan 12, 2024, 05:38 PM UTC

    This incident has been resolved.