Avid incident

Connectivity issues reported for all Cloud products

Critical Resolved View vendor source →

Avid experienced a critical incident on July 31, 2024 affecting Avid User Login and Pro Tools Projects & Collaboration and 1 more component, lasting 12h 33m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2024, 10:06 PM UTC
Resolved
Aug 01, 2024, 10:40 AM UTC
Duration
12h 33m
Detected by Pingoru
Jul 31, 2024, 10:06 PM UTC

Affected components

Avid User LoginPro Tools Projects & CollaborationSibelius Cloud SharingSibelius Cloud RenderingLink Desktop & Mobile

Update timeline

  1. investigating Jul 31, 2024, 10:06 PM UTC

    Users may be experiencing issues with cloud workflows across all products. This issue is currently under investigation and we will update as soon as we have more information.

  2. investigating Jul 31, 2024, 10:11 PM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 01, 2024, 10:40 AM UTC

    This incident has been resolved.