Avid incident

Connectivity issues reported for all Cloud products

Major Resolved View vendor source →

Avid experienced a major incident on March 17, 2025 affecting Avid User Login and Pro Tools Projects & Collaboration and 1 more component, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Mar 17, 2025, 03:02 AM UTC
Resolved
Mar 17, 2025, 03:53 AM UTC
Duration
51m
Detected by Pingoru
Mar 17, 2025, 03:02 AM UTC

Affected components

Avid User LoginPro Tools Projects & CollaborationSibelius Cloud SharingSibelius Cloud RenderingLink Desktop & Mobile

Update timeline

  1. investigating Mar 17, 2025, 03:02 AM UTC

    Users may be experiencing issues with cloud workflows across all products. This issue is currently under investigation and we will update as soon as we have more information.

  2. investigating Mar 17, 2025, 03:15 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 17, 2025, 03:50 AM UTC

    A platform upgrade is completed. The team is working on the verification steps

  4. resolved Mar 17, 2025, 03:53 AM UTC

    Maintenance is completed. All services are operational.