Avid incident

Pro Tools and Collaboration performance spikes

Minor Resolved View vendor source →

Avid experienced a minor incident on April 10, 2025 affecting Pro Tools Projects & Collaboration, lasting 10h 46m. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2025, 07:04 AM UTC
Resolved
Apr 10, 2025, 05:51 PM UTC
Duration
10h 46m
Detected by Pingoru
Apr 10, 2025, 07:04 AM UTC

Affected components

Pro Tools Projects & Collaboration

Update timeline

  1. investigating Apr 10, 2025, 07:04 AM UTC

    We are currently investigating this issue.

  2. investigating Apr 10, 2025, 09:07 AM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 10, 2025, 11:10 AM UTC

    The team is still working on troubleshooting.

  4. monitoring Apr 10, 2025, 12:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Apr 10, 2025, 05:09 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Apr 10, 2025, 05:51 PM UTC

    This incident has been resolved.