Avast incident

Degraded performance and login issues CloudCare portal - US datacenter

Major Resolved View vendor source →

Avast experienced a major incident on January 28, 2026, lasting 4h 27m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2026, 09:52 AM UTC
Resolved
Jan 28, 2026, 02:19 PM UTC
Duration
4h 27m
Detected by Pingoru
Jan 28, 2026, 09:52 AM UTC

Update timeline

  1. investigating Jan 28, 2026, 09:52 AM UTC

    We are currently investigating an issue with the US CloudCare portal being inaccessible. Login issues and/or any further actions performed upon loggin in to the CloudCare portal may result in errors. Endpoint services remain unaffected. All other services, including endpoints, remain unaffected.

  2. monitoring Jan 28, 2026, 02:16 PM UTC

    The fix has been implemented and we are monitoring the results.

  3. resolved Jan 28, 2026, 02:19 PM UTC

    The incident has been resolved.