Avast incident

Issue resolved

Major Resolved View vendor source →

Avast experienced a major incident on January 28, 2026 affecting Remote Control, lasting 2h 17m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2026, 03:41 PM UTC
Resolved
Jan 28, 2026, 05:58 PM UTC
Duration
2h 17m
Detected by Pingoru
Jan 28, 2026, 03:41 PM UTC

Affected components

Remote Control

Update timeline

  1. investigating Jan 28, 2026, 03:41 PM UTC

    We are currently investigating an issue with the CloudCare portal, where endpoints may show offline in the portal, and also with unable to connect to them remotely or sending any commands. Our engineering team is working to resolve the issue as soon as possible.

  2. monitoring Jan 28, 2026, 04:18 PM UTC

    The fix has been implemented and we are monitoring the results.

  3. monitoring Jan 28, 2026, 05:57 PM UTC

    "Remote Control" is Operational

  4. monitoring Jan 28, 2026, 05:58 PM UTC

    "CloudCare Portal (US CloudCare)" is Operational

  5. monitoring Jan 28, 2026, 05:58 PM UTC

    "Backend Services (US CloudCare)" is Operational

  6. resolved Jan 28, 2026, 05:58 PM UTC

    All components are Operational