Avast incident

Cloud Care US Database Partial Outage

Major Resolved View vendor source →

Avast experienced a major incident on April 13, 2026 affecting Remote Control, lasting 4h 19m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2026, 09:00 AM UTC
Resolved
Apr 13, 2026, 01:19 PM UTC
Duration
4h 19m
Detected by Pingoru
Apr 13, 2026, 09:00 AM UTC

Affected components

Remote Control

Update timeline

  1. investigating Apr 13, 2026, 09:00 AM UTC

    We are investigating the issue now.

  2. identified Apr 13, 2026, 10:03 AM UTC

    The ongoing issue with devices being offline in the CloudCare portal has been identified and a fix is being implemented.

  3. monitoring Apr 13, 2026, 01:02 PM UTC

    The fix has been implemented and we are monitoring the results.

  4. resolved Apr 13, 2026, 01:19 PM UTC

    The incident has been resolved.