Autobooks.co experienced a major incident on July 17, 2020 affecting Web App and Autobooks Homepage and 1 more component, lasting 2h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 17, 2020, 09:42 PM UTC
We are currently investigating an issue which affects the Autobook's platform. We are working to resolve the issue as quickly as possible, and we apologize for any disruption this may cause.
- investigating Jul 17, 2020, 09:46 PM UTC
We are continuing to investigate this issue.
- identified Jul 17, 2020, 09:51 PM UTC
We have identified the issue with our Third-Party Provider and a fix is being implemented.
- monitoring Jul 17, 2020, 10:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 17, 2020, 11:52 PM UTC
This incident has been resolved.
- postmortem Jul 21, 2020, 04:56 PM UTC
On the evening of July 17th, some Autobooks customers received a degraded experience from 5:14 PM to 5:51 PM EST. This incident was triggered from a misconfiguration by an upstream provider. As a result, some Autobooks customers experienced intermittent access issues with the Autobooks site for approximately 37 minutes. The outage was immediately detected by our internal monitoring which engaged our Incident Response Team. The team quickly identified the root cause with our upstream provider and engaged with that provider. The team continued to monitor and work with our provider through the deployment of the resolution. We apologize for any inconvenience this may have caused. Your business is very important to us, and we strive to provide you with exceptional service.