Autobooks.co experienced a notice incident on August 4, 2021 affecting Web App, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 04, 2021, 02:39 PM UTC
We have identified an issue with our credit card provider which is resulting in intermittent payment errors in the Autobooks application. As a result, users may receive an error when attempting to submit an credit card payment at this time. We are actively working with our credit card provider until this incident is resolved.
- monitoring Aug 04, 2021, 02:56 PM UTC
A fix has been implemented by our credit card provider. We will continue to actively monitor our logs to ensure no further errors occur.
- resolved Aug 04, 2021, 03:13 PM UTC
This incident has now been resolved by our credit card provider. Our teams have completed monitoring and have confirmed the last credit card payment error occurred at 10:33 AM EST.