Autobooks.co experienced a critical incident on April 13, 2022 affecting API and Web App, lasting 9h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 13, 2022, 02:30 AM UTC
We are currently investigating an issue which affects the Autobook's platform. We are working to resolve the issue as quickly as possible, and we apologize for any disruption this may cause.
- identified Apr 13, 2022, 03:35 AM UTC
We have currently identified an issue with a 3rd party vendor. We are in contact with the vendor and working to resolve the issue as quickly as possible.
- identified Apr 13, 2022, 04:40 AM UTC
We're continuing to work with our 3rd party vendor to resolve the issue. We apologize for any disruption this may cause.
- identified Apr 13, 2022, 05:41 AM UTC
We're continuing to work with our 3rd party vendor to resolve the issue. We apologize for any disruption this may cause.
- identified Apr 13, 2022, 06:43 AM UTC
We're continuing to work with our 3rd party vendor to resolve the issue. We apologize for any disruption this may cause.
- identified Apr 13, 2022, 08:13 AM UTC
We're continuing to work with our 3rd party vendor to resolve the issue. We apologize for any disruption this may cause.
- identified Apr 13, 2022, 09:17 AM UTC
We're continuing to work with our 3rd party vendor to resolve the issue. We apologize for any disruption this may cause.
- monitoring Apr 13, 2022, 09:56 AM UTC
We have applied fixes to bring the system back up. We'll be monitoring the system to make sure everything is functioning as expected.
- resolved Apr 13, 2022, 11:56 AM UTC
This incident has now been resolved. Our teams have completed monitoring and confirmed all system components are operational.