Autobooks.co incident

ACH Payment Processing

Minor Resolved View vendor source →

Autobooks.co experienced a minor incident on February 19, 2023 affecting Web App, lasting 5h 14m. The incident has been resolved; the full update timeline is below.

Started
Feb 19, 2023, 07:30 AM UTC
Resolved
Feb 19, 2023, 12:44 PM UTC
Duration
5h 14m
Detected by Pingoru
Feb 19, 2023, 07:30 AM UTC

Affected components

Web App

Update timeline

  1. investigating Feb 19, 2023, 06:57 AM UTC

    We have identified an issue with our ACH provider which is resulting in payment errors in the Autobooks application. As a result, users may receive an error when attempting to submit an ACH payment at this time.

  2. investigating Feb 19, 2023, 12:43 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 19, 2023, 12:43 PM UTC

    The issue has been resolved.

  4. investigating Feb 19, 2023, 12:44 PM UTC

    We are continuing to investigate this issue.

  5. resolved Feb 19, 2023, 12:44 PM UTC

    This incident has been resolved.