Autobooks.co incident
Service Disruption to Autobooks Support - Customer Care
Autobooks.co experienced a minor incident on September 16, 2019 affecting Autobooks Customer Care, lasting 1h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2019, 06:42 PM UTC
We're investigating an issue impacting our customer support.
- identified Sep 16, 2019, 06:48 PM UTC
We have currently identified the issue is with a 3rd party provider within our Customer Care team. Users may experience longer than normal wait times when contacting our Customer Care team. Currently impacted by this incident: - Phone support - Email support - Chat support - Knowledge Base
- monitoring Sep 16, 2019, 07:26 PM UTC
Our 3rd party provider has identified the issue and deployed a solution to remediate the issue. We are beginning to see services recover. We will continue to monitor the issue until resolved.
- resolved Sep 16, 2019, 08:12 PM UTC
All issues have been remediated, monitoring has been completed, and all systems have been restored to full health. All support channels are now fully operational.