Autobooks.co incident
Service Disruption to Autobooks Support - Customer Care
Autobooks.co experienced a notice incident on October 15, 2019 affecting Autobooks Customer Care, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 15, 2019, 03:52 PM UTC
We're currently investigating an issue impacting our Customer Support channels.
- identified Oct 15, 2019, 03:53 PM UTC
We have currently identified an issue with a 3rd party provider within our Customer Care team. Users may experience longer than normal wait times when contacting our Customer Care team. Currently impacted by this incident: - Phone Support - Email Support - Chat Support - Knowledge Base
- monitoring Oct 15, 2019, 05:11 PM UTC
We have identified the issue and deployed a solution to remediate the issue. We are beginning to see services recover. We will continue to monitor the issue until resolved.
- resolved Oct 15, 2019, 05:12 PM UTC
All issues have been remediated, monitoring has been completed, and all systems have been restored to full health. All support channels are now fully operational.